https://www.erikaoneil.com/home daily 1.0 2026-03-29 https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/1616903641925-5KQSNJFN6PO2Z1F4Z8U7/brian-wangenheim-2pRimVfww38-unsplash.jpg Home After a deep investigation into the ‘why’ behind income qualified customers not taking advantage of savings opportunities, the most frequented digital touchpoints became a clear opportunity to increase engagement and help financially vulnerable customers. https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/bb53d158-6d94-415f-b100-6409d9bb7208/Screenshot+2026-03-29+at+3.17.03%E2%80%AFPM.png Home Following a human-centered design process, this utility company developed a new digital enrollment flow that helped customers streamline the process for taking advantage of savings programs. This personalized tool was the first step in a multi-year roadmap to evolve the end-to-end journey. https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/1607887753260-DIC72R5ZBF1TQIF5IHPS/image-asset.png Home As health providers came to realize the severity of the coronavirus outbreak, it became increasingly important to provide patients and clinicians access to one another. With a focus on the patient portal and telehealth platform, this six month program aimed to reduce the stress and anxiety of those managing life threatening illnesses during a global pandemic. https://www.erikaoneil.com/about daily 0.75 2025-05-28 https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/1612740368128-CSTIQF9ZDA8IGX7Y0WAK/image-asset.jpeg About - Bonjour Détroit I became acquainted with Detroit as an architecture student at The University of Michigan. At the time I took the learnings for granted, owing it to proximity rather than the city being a true marvel in the world of urbanism and design. After distancing myself I came to appreciate not only the architecture, but the unique spirit of the community. In 2017, while living in Chicago, I purchased and renovated a $1000 abandoned house from BuildingDetroit.org, officially calling Detroit my home in 2022. https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/6ee7d0ef-6f14-4fbd-9a94-fd00e32ec6ac/9781609807191-f_feature-da7f3fbf233ca2baf010a8008f711b75%2B-%2BCopy.jpg About Parable Series, by Octavia E. Butler https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/b1d360bd-71a4-45f6-8ccb-22a859e6a526/IMG_4983.jpg About Caring for two (formerly) stray pitties that found their way into my life. https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/f29b17db-43e7-41eb-8265-bf711f98b8e8/IMG_2407.jpg About Focusing my renovation attention from inside to outside. https://www.erikaoneil.com/resume daily 0.75 2026-03-29 https://www.erikaoneil.com/portfolio daily 0.75 2026-03-19 https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/1616905599898-5AMMD9E6L97VE4DVKJUM/image-asset.png Portfolio Weekly project plan highlighting the intersections across two parallel work streams https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/1616907720130-FBC0O2UGPCVASTCAPQQG/image-asset.png Portfolio Daily project plan calling out individual tasks and key milestones https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/1616905993880-4KWQADBWQVP6K0283ZPC/Screen+Shot+2021-03-27+at+11.32.44+PM.png Portfolio High level research approach demonstrating a linear methodology https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/1616942678482-EP6275WSLLSIJXYPUTKL/IMG_5330.jpg Portfolio Field research hourly agenda, this whiteboard sketch shows how we planned to break into smaller teams to accomplish a week’s worth of tasks. https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/1616882676980-N3HIN6MZ9OTMZWFFID36/image-asset.png Portfolio - Finding creative ways to collect information Discovery and field studies Mobile diary submissions (photo, video, screen recordings, survey responses, etc.) gathered after creating a protocol with a series of tasks and questions https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/1616883073549-JXBQIBD32BHB6KZ34BTK/image-asset.jpeg Portfolio In-depth interview stimulus supporting an in-person discussion around health goals https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/1616883671458-9FQOVT4FU4V6M48OG5E0/image-asset.png Portfolio Field guide used for taking notes during contextual shadowing and passive observations https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/1617156866833-Q7L2GJIN0I44TXLB3UUX/Screen+Shot+2021-03-29+at+3.51.03+PM.png Portfolio Field notes updated daily via a blog that teammates and stakeholders could access to stay in the loop with the data being collected https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/1616889571859-1BH5JW49ISHQBTWAFJNM/image-asset.png Portfolio Qualitative analysis for a card sorting exercise https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/1616890743469-YAI1E3HXQNP6JEAM3WDS/image-asset.png Portfolio Qualitative analysis of in-depth interviews using a tagging system to identify emerging patterns https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/1616884254923-J7H4UWJZM6EY02PYUYLS/image-asset.png Portfolio Affinity mapping data points (quotes, observations, statistics, etc.) into themes, the remote team was able to effectively collaborate using a digital whiteboard https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/1616885732689-L27MSV3M9SDMNL7XUG8Y/image-asset.jpeg Portfolio Defining insights, which are interesting, relevant, and actionable statements used to uncover unique opportunities and drive the creation of innovative solutions https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/1616885643537-7XGR4UM2ERZRV6B4R97Z/_DSC5315.jpg Portfolio Insights circus with stations of various qualitative findings, including a video montage of interview clips, a quote wall, and a series of confessional-style videos; here you see stakeholders taking in the findings using an empathy mapping exercise https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/1616889297652-NWJXIYE58AQ35VT2R1G2/Screen+Shot+2021-03-27+at+4.47.37+PM.png Portfolio Participant bios that summarize the needs, goals, values, and motivations used to help stakeholders build empathy for potential consumers https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/1616895302755-ZX61NGH7LSK242F5DLYO/IMG_9963.JPG Portfolio Interactive presentation on uncovered insights with embedded activities to maintain audience engagement; here you see audience members participating in an ideation activity around How Might We…? statements https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/1616883577440-RCI2M93TQ9V6F0E3OBT0/image-asset.jpeg Portfolio Video montages are a powerful story telling method that allow audiences and stakeholders to hear directly from people who represent a potential consumer https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/1616892461375-PG8HM73F5I4BLYMW9WVV/Screen+Shot+2021-03-27+at+7.47.06+PM.png Portfolio Moments that matter pinpoint instances that are particularly challenging, or otherwise important regarding an end-to-end service or experience; here we used a space metaphor to anchor the narrative around what it feels like for those experiencing these MTMs https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/1616891765459-7M42YUQEZO9YWXMXA8BT/Screen+Shot+2021-03-27+at+7.35.39+PM.png Portfolio Mindsets are mutually exclusive, collectively exhaustive alternative to the commonly used persona https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/1616889227751-M2L1W6RIOWS3R5LVYNJO/image-asset.png Portfolio https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/1616895001847-1C3VX51QI417BXBUTE6X/Screen+Shot+2021-03-27+at+8.19.59+PM.png Portfolio User journeys used to communicate the phases, key activities, and touchpoints across an end-to-end experience, and may highlight various types of information such as pain points, actors involved, user sentiments, devices, physical space etc. https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/1617157290415-2USRW0DTUGDDQBK4Z7D5/Screen+Shot+2021-03-30+at+9.10.26+PM.png Portfolio Service blueprint demonstrating intersections between hospital goers and the staff in a future hospital experience https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/1616895502394-JV0N6NPWCZXNB1GNTKVC/IMG_8782.jpg Portfolio https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/1616888047340-DI90FEF4JMFQ7HTTZXDW/Screen+Shot+2021-03-27+at+6.31.04+PM.png Portfolio https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/1616887524208-Z3YR0EUUKGG536RK6TRK/IMG_0286.JPG Portfolio https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/1616902329664-VM0FWIL0Z0BW7FD5MFNM/IMG_6451.jpg Portfolio https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/1616889758065-1IO015S3SNMSR7KMMAHL/IMG_9423.JPG Portfolio https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/1616906789386-DVONOXME3GV76USKN47M/Screen%2BShot%2B2021-02-07%2Bat%2B8.57.25%2BPM.jpg Portfolio Usability testing results highlighting suggested design improvements https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/1616887476855-AMMAT2PQ16L97QBZVP3O/IMG_8877.JPG Portfolio https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/1616902214224-44G9OU3AOIM8IU3X1KZ2/Screen+Shot+2021-03-27+at+10.29.44+PM.png Portfolio https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/1616891924741-Z2VMOPACYEP3YWD71NTS/Screen+Shot+2021-03-27+at+11.12.45+AM.png Portfolio Design system for aligning teams around future enhancements, enabling the current and future team to quickly scale development process for future additions and enhancements https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/1612744250948-8CI5MANUBDUETF81DGSN/MyMSK_header.png Portfolio High fidelity visual mock-ups https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/1616892156659-73PKLX7MKYIANE9TUX33/Screen+Shot+2021-03-27+at+10.24.29+AM.png Portfolio Annotated wireframes used to communicate navigation details and interactions that may not be obvious from a prototype, and provide further context behind design decisions https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/1616894948943-PIOK661UE9EXHQFGXRM1/Screen+Shot+2021-03-27+at+8.25.40+PM.png Portfolio High level roadmap calling out milestones for realizing service concepts https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/1616975502478-Y8G5DXRZUHH87NNES1SZ/Screen+Shot+2021-03-28+at+6.51.27+PM.png Portfolio Detailed deployment plan for a single service design concept https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/1616975810171-VEATS0LDZ70RDC0VDFHX/IMG_7975.JPG Portfolio Roadmapping workshop output used to inform a detailed plan https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/1616899844806-9IB8IVHT2P2O8MR9LBH7/IMG_7850.JPG Portfolio https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/1616898812568-00YSOF793XSZLUBEL3ZN/IMG_5479.JPG Portfolio https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/1616906908362-KUS8C2FLQXGRBQHOE22E/IMG_5645.jpg Portfolio https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/1616899713758-3Q8N0JKMJM0D6V0YQE0M/IMG_4045.jpg Portfolio https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/1616899942976-0L7IIRGHOCHIQNJ2TE9F/IMG_5949.JPG Portfolio https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/1616899773472-WOEWTFDE0VIIFB09WBT0/IMG_6136.JPG Portfolio https://images.squarespace-cdn.com/content/v1/5fb5b1cb5e65ae703ddbe9bc/1616898729384-NNO0SXQ36F769INAA4X8/IMG_6483.JPG Portfolio